Privacy Policy


PRIVACY POLICY

The privacy of your information is important to us and we are committed to providing a safe online experience for our visitors. Through the operation of this website (www.heatherahancock.com), we will collect information about you. We want you to understand what information is being collected and why. Please find this privacy policy as an explanation. This privacy policy may change from time to time, so please check it often.

This Privacy Policy, along with our Terms & Conditions, governs your use of this site. By using www.heatherahancock.com or by accepting the Terms of Use (via opt-in, checkbox, pop-up, or clicking an email link confirming the same), you agree to be bound by our terms and this Privacy Policy.

Anonymous Information

We collect certain technical and routing information about your computer, this is automatically submitted to us by your browser and does not personally identify you. This information may include browser type, operating system and CPU speed, your IP address, and search requests and results. We may also track your use of the site, including pages visited and the time spent on each page. The purpose of collecting this information is to provide you with the best possible service, to ensure the accuracy and efficiency of our search engine, and to measure the use of this website and to improve its content and performance. To the extent we share such information with third parties, it is not traceable to any particular user and will not be used to contact you.

Cookies

This site uses cookies. Cookies are small data files that assign you a unique identifier. The collection of this information permits us to administer our site more efficiently and to provide a more tailored and user-friendly service to you. You may set your browser to prevent cookies from being sent; if you do so, this may limit the functionality of our site.

Third Party Links

Third parties that link on this site may use cookies or collect other information when you go to their site. We do not control the collection or use of your information by these companies. You should contact these companies directly if you have any questions about their collection or use of information about you.

Third Party Analytics

We use third-party analytics services (such as Google Analytics) to evaluate and aggregate visitor data. These services help us evaluate Visitors’ use of the Website, including time spent on certain pages, which areas of the Website receive the most traffic, how often visitors visit pages within the Website, and also provide general geographic location about visitors, the source of referred traffic (from other websites, vs search engines, etc). These third party analytic services use cookies and other technologies to help analyze and provide us the data. By providing your consent to this Privacy Policy, you consent to the collection and review of data about you by these analytics providers in the manner and for the purposes set out herein.

For more information on Google Analytics, including how to opt out from certain data collection, please visit https://www.google.com/analytics. If you opt out of any service, you may not enjoy the full functionality of the Website.

Other Third Party Tracking Tools

We may also collect or receive information from third parties, such as Facebook, Instagram and/or other third-party social media and similar sites.We may also collect or receive information from third parties, such as Facebook, Instagram and/or other third-party social media and similar sites.

Personally Identifiable Information

The only personally identifiable information we collect is that which you voluntarily provide when you sign up for any of our newsletters, respond to a survey, register for a class, or purchase a product or service. We will use this information in order to send you emails regarding offers, products, and services we think may interest you. We may also use it to conduct marketing research, and improve our products and services. When you submit personally identifiable information to us, you understand that you are agreeing to allow us to access, store, and use it for those purposes. We will only request the personal information that is required in order to fulfill our obligations to you, i.e. in order to deliver what you have requested or purchased as well as to comply with any legal obligations that may accompany such an exchange.

We may share this information with third parties, but only those parties we trust to help us run our website and online business, and who agree to keep your information confidential. We may also provide this information if requested by law enforcement upon receipt of the appropriate documentation.

Financial Information

Through this website we may sell products and services. In order to purchase our products and services you will be asked to provide financial information. This generally includes a debit or credit card or other payment information, expiration dates, card security codes, your billing address or similar information.Typically this information will be collected by a third-party provider. In the event that the information is collected by us, we will not disclose your financial information to anyone unless required to do so by court order.

How to Access Your Personal Information

If you have provided personal, billing or other voluntarily provided information, you may access it by emailing us at heather@heatherahancock.com. To manage your receipt of marketing and non-transactional communications, you may unsubscribe by clicking the “unsubscribe” link located on the bottom of any related email from the Company. Emails related to the purchase or delivery of orders are provided automatically – Customers are not able to opt out of transactional emails. We will try to accommodate any requests related to the management of Personal Information in a timely manner. However, it is not always possible to completely remove or modify information in our databases (for example, if we have a legal obligation to keep it for certain timeframes, for example).

How We Use Your Information

  • To Provide Service. We will use your information to provide our Platform and services to you; to facilitate scheduling; to manage your account; to respond to your inquiries; and for other customer service and support purposes. We use the payment information you provide to us in order to alert you of past, current, and upcoming charges, to allow us to present the billing history to you on your billing page in the platform, and to perform internal finance processes, such as looking the status of a credit card charge. In the event of a credit card dispute, we also share account information with your bank to verify the legitimacy of a charge.

  • Improve our product & service offerings

  • Communicate with you or respond to questions and requests from you.

  • Promotional. Subject to your opt-out preference, we may send you emails about new product features or other news about the company or on topics we think would be relevant to you. You may opt out at anytime by clicking the “unsubscribe” link located on the bottom of any related email from the company.

  • Administrative. We may contact you to inform you about changes in our services, our service offering and other important service related notices, such as changes to the Policy or other terms and agreements.

  • Legal Compliance. We may use your information to comply with applicable legal or regulatory obligations, including informal requests from law enforcement or other governmental authorities.

  • Other. We also may use your information to manage our business or perform functions as otherwise described to you at the time of collection subject to your consent.

  • Retargeting / Personalized and Behavioural Ads. We may, using the techniques described above, and in conjunction with third party marketing partners, gather information from your visit to our Website for purposes of providing relevant advertising content to you in the future. This means that through third party marketing partners or third party sites such as Google, Facebook, or Instagram, we may display advertisements to you (remarketing or retargeting), based on usage data collected during your visit to our website.

We may share the Information collected with joint venture partners, affiliates, agents, current or prospective business partners, businesses under common control, third-party businesses or partners participating in administering our programs or services, or to those providing business functions such as technical support, customer service, marketing assistance, etc. These businesses will only have access to information as necessary to perform their functions and to the extent permitted by law.

In the event that we have to collect on a debt owed to us by you, we may, as necessary, share your information with an attorney or a court of law to enforce our rights and collect what is owed.

Opt-Out Policy

If at any time you do not wish to receive offers and e-mails from us, we ask that you tell us. There will be instructions to opt-out of our mailing list on the emails you receive from us.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we incorporate standard industry practices internally and with our services providers, which we believe is sufficient for the information involved, we cannot guarantee its absolute security. Because we work with third-party businesses and vendors in various aspects of our business including operating this website, database management, website security, etc., we cannot guarantee the absolute security of our databases, nor can we guarantee that the Information you supply will not be intercepted while being transmitted to and from us over the Internet. Any information that you provide to us via email should be treated with extra caution, as we cannot control the level of security available through email providers.  

Children’s Privacy

This site is not meant for children under the age of 18 years old.  We do not knowingly collect information pertaining to or market to children under the age of 18 years old. If you are under 18 please do not give us any personal information. If you have reason to believe a child under the age of 18 has provided information to us, please email us at heather@heatherahancock.com and will make our best efforts to immediately delete the information from our database.

Transfer of Customer Information

Company customer lists and information are considered business assets and as such, in the event that we merge with another entity or if we sell our assets to another entity, our business assets, including our customer lists and information, would be transferred to that entity.

EU Visitors and the GDPR

If you live in the EU, certain of your data may be subject to protection by the General Data Protection Regulation (the “GDPR”), a privacy regulation intended to help you have greater control over your personal data.

Under the GDPR, you have the right:

  • to know what information is being collected, as disclosed in this Privacy Policy (“right to transparent information”);

  • to object on grounds relating to your particular situation to the collection or processing of certain kinds of information (“right to object”);

  • to withdraw consent even after it has been given, without affecting the lawfulness of the processing of your data prior to your withdrawal (“right to withdraw consent”);

  • to access, modify or update your information so that it is correct (“right to access” and “right to rectification”);

  • to have your information deleted or erased (“right to erasure” or “right to be forgotten”);

  • to have your data transferred or ported elsewhere (“right to data portability”);

  • and the right to restrict processing in certain situations (“right to restriction of processing”).

For purposes of the GDPR, to the fullest extent possible we do not directly collect or maintain personal data of our EU visitors or clients. This is done through partnerships with third-party vendors who have systems designed for the collection and storage of data on behalf of their clients (“data processors”). The data is only kept as long as is reasonably required to accomplish the purpose or purposes for which it was collected. Certain data may be expunged or utilized more quickly than others, and depending on your engagement and behaviours, including purchasing behaviours, we may be engaged in a business or contractual relationship with some longevity. (For example, if you purchase a course or program, or services that span over some time, you will continue to receive communications in regards to those offerings or services).

The categories of data processors with whom we work, and that help us in the collection of information that allows us to serve and interact with you include website analytics provider(s), website and webform plug-ins and related third-party services that allow us to maintain an up-to-date online platform and communicate with you electronically, an email service provider or providers to assist in managing email correspondence with our visitors, customers and list, as well as payment processor(s) and/or merchant account(s) to help us transact sales online and follow up with you regarding any purchases.

You may contact us at any time to have your information with any of these processors updated or corrected, deleted, or to obtain a copy for your records. Additionally, you may opt out of receiving any additional emails or marketing messages from us by clicking the “unsubscribe” link at the bottom of our email notifications.

Further, if you feel that we have not complied with the relevant data protection regulations, please contact us by sending us an email at heather@heatherahancock.com  with your first and last name, your country of origin, and a summary of your concern or complaint. We will endeavour to respond at our earliest possible convenience to address your concern. If contacting us does not resolve your complaint, you may have additional options.

Residents in Designated Countries may also have the right to lodge a complaint with the relevant EU data protection authority. You may access a list of the Data Protection Authorities in the EU here.

CONTACT: Should you have questions regarding this Privacy Policy, please contact heather@heatherahancock.com.

Updated: May 2018